FAQ

SHOP 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept the major credit cards Visa, MasterCard, American Express via PayPal as well as direct PayPal account payments.

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM NICE DIGS?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

WHERE ARE NICE DIGS BEDS MADE?
All of our beds are made proudly here in Australia.

WHAT SIZE SHOULD I BUY?
To find the correct size for your dog, visit our Sizing Guide

SENDING A GIFT? GREAT IDEA!
Please email us once you have placed your order indicate if it is intended for a gift. If you choose to send directly to the very lucky recipient of your gift, we can include a gift receipt.

SENDING A GIFT BUT NOT SURE WHAT TO BUY? 
We also offer gift vouchers that are valid for 6 months. Please contact us for further details.

MY PUP NEVER SLEEPS IN HER BED & MUCH PREFERS THE COUCH. IS SHE GOING TO USE HER NEW BED?
DOGS LOVE OUR BEDS!! Of course we cannot guarantee your pooch will be cured of their couch surfing ways, but we have had quite a few testimonials of pets choosing their new stylish bed over the couch.... And if all else fails, there's always a throw rug!

WHAT IF MY DOG HAS AN 'ACCIDENT' ON THE BED?
Our digitally printed bed range is designed to be water repellant, stain repellant, anti bacterial, anti fungal & anti microbial. This means that they will resist some accidents. But if is allowed to sit and soak through to the interior, you can easily wash both the cover and the inner cushion with the above washing directions. Same goes with our denim and vintage wool dog beds.

CAN I BUY A DOG BED COVER SEPARATELY?
You can buy them here

CAN I BUY A DOG BED INSERT SEPARATELY?
Yes, that's possible. Please contact the Nice Digs sales team directly at sales@nicedigs.com.au

CAN I SEND YOU A PHOTO OF MY PET WITH THEIR NEW DIGS?
Yes please!!! we love to see photos of the Nice Digs pack doing what they do! We love it so much that we choose 1 lucky customer every month to be featured as our honorary Nice Digs pack member and receive a special gift.
Now that’s something to howl about!
Instagram: Please tag us @nicedigs and hashtag #nicedigspack #nicedigs
Email us: hello@nicedigs.com.au
Facebook: We can be found at www.facebook.com/nicedigs

 

SHIPPING AND RETURNS

HOW LONG WILL DELIVERY TAKE?

We value your order and aim to dispatch orders within 48 hours unless advised otherwise (with the exception of bespoke goods). Australian orders are typically delivered within 2-7 business days. International orders are typically delivered within 5-12 business days depending upon the destination and customs processing.

HOW MUCH DOES SHIPPING COST?

AUSTRALIA SHIPPING
Charms & Bandanas : FREE
Collars, leashes & totes: $10AUD Australia wide (2-7 days)- $14AUD Express post (1-3 days)
Small beds, small starter packs & all throw rugs: $20AUD Australia wide 
Medium beds & medium starter packs: $25AUD Australia wide 
Large beds & large starter packs: $30AUD Australia wide 

U.S & CANADA SHIPPING 
Charms & Bandanas: $5AUD with no tracking - $15AUD with tracking
Collars, leashes & totes: $15AUD with no tracking - $20AUD with tracking
Small beds & throw rugs: $60AUD with tracking
Medium beds: $70AUD with tracking
Large beds: $80AUD with tracking
For U.S customers- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
Please note that if you select to send your order without tracking, Nice Digs cannot take responsibility for items lost or damaged in the post.

SHIPPING FOR THE REST OF THE WORLD
Charms & Bandanas: $15AUD
Collars, leashes & totes: $20AUD 
Small beds, small starter packs & all throw rugs: $60AUD
Medium & large beds: Unfortunately we cannot offer flat rate international shipping at this stage. But if you would like to ask for a quote, please contact us at sales@nicedigs.com.au
For International customers- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
Please note that if you select to send your order without tracking, Nice Digs cannot take responsibility for items lost or damaged in the post.

CAN I EXCHANGE MY NICE DIGS GOODS?
We’ve worked really hard to provide high quality goods that we believe are worthwhile. However, should you wish to exchange your goods you may do so within 14 days of ordering. As long as the item is in “as new” condition, Nice Digs will accept it and replace your purchase with a product of your choice, refunding any difference in price to a Nice Digs credit note that is valid for 6 months.

I PURCHASED A PRODUCT ON SALE, CAN I EXCHANGE IT? 
Unfortunately sale items cannot be exchanged and all sales are final. Please be mindful of this when selecting your product.

WHAT IF THE COLLAR I ORDERED DOES NOT FIT MY DOG?
We cannot accept goods that are not in a re-saleable condition ie. leather has been marked when trying it on. When you receive your collar, please try on your dog first without doing up the buckle. Exchange is not guaranteed and is subject to our review of the returned product.

WHAT IF THE BED IS NOT THE RIGHT SIZE FOR MY DOG?
We cannot accept goods that are not in a re-saleable condition ie. fabric has been marked. Exchange is not guaranteed and is subject to our review of the returned product. As long as the bed is in “as new” condition, Nice Digs will accept it and replace your purchase with a product of your choice, refunding any difference in price to a Nice Digs credit note that is valid for 6 months.

STILL NEED HELP?
Please contact us and we will get back to you in 2 shakes of a tail.