TERMS & CONDITIONS
PAYMENT
All products remain Nice Digs’ property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Nice Digs.
All transfers conducted through Nice Digs are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
LOCAL TAXES
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
SHIPPING LIMITATIONS
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
EXCHANGES
Should you wish to exchange your goods you may do so within 14 days of receipt. As long as the item is in “as new” condition, Nice Digs will accept it and replace your purchase with a product of your choice, refunding any difference in price to a Nice Digs gift voucher that is valid for 6 months. Exchange is not guaranteed and is subject to our review of the returned product.
To return an item for exchange, you first need to be issued an official Return Authorization number. No returns will be accepted without an assigned Return Authorization number.
Please include the Return Authorization number on the outside of the package that you're returning, and / or on the invoice included with your original order. This will help expedite the exchange process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and will also notify you of the approval or rejection of your exchange. If you are approved, then we will issue you with a gift voucher of the same amount within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, neither the original shipping cost nor the return shipping cost will be repaid. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Unfortunately we cannot guarantee that we will receive your returned item.
RETURNS
You are entitled to a return within 7 days of your purchase. Outside of 14 days of receipt, we cannot offer you a refund.
To return an item, you first need to be issued an official Return Authorization number. No returns will be accepted without an assigned Return Authorization number.
Please include the Return Authorization number on the outside of the package that you're returning, and / or on the invoice included with your original order. This will help expedite the return process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (shipping costs will not be refunded).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, neither the original shipping cost nor the return shipping cost will be repaid. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Unfortunately we cannot guarantee that we will receive your returned item.
WARRANTY
We pride ourselves on hand crafting high quality products with love and care. Each piece is made individually out of natural materials and variances should be expected (and enjoyed!) in all aspects of the product.
The lifetime of a Nice Digs piece is determined by the care, wear and elements each item is subjected to. Product breakage due to water exposure or anything else that may compromise the integrity of the material beyond normal wear is not a manufacturer's defect. Tarnishing, fading and fraying are all parts of normal wear and tear and Nice Digs will not replace items due to these factors.
We can replace an item due to manufacturer's defect such as hardware failure for up to 12 months as we can safely assume that the issue was caused by a manufacturers fault. However, after this point we cannot control how the product is used. Please contact us at customercare@nicedigs.com.au regarding any issues.
DISCLAIMER
All Nice Digs items are accessory items only, the makers of Nice Digs assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.
WEBSITE
Nice Digs reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. If a product is sold out, Nice Digs has the right to cancel the order and refund any amount paid via original form of payment or store credit. Nice Digs shall also notify the customer of equivalent replacement products if available.
PRODUCT, CONTENT AND SPECIFICATION
All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.
PERSONAL INFORMATION
All personal information you provide us with or that we obtain will be handled by Nice Digs as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide promotional offers and information on our catalog to you. You have the right to inspect the information held about you. You always have the right to request Nice Digs, to delete or correct the information held about you. By accepting the Nice Digs’ Conditions, you agree to the above.
COOKIES
Nice DIgs uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Nice Digs without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Nice Digs we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
TERMINATION
You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.
TRADEMARKS
Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of us and our affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without our written permission or the written permission of such third party owner.
LINKING TO OUR WEBSITE
Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Running or displaying this Web Site or any material displayed on this Web Site in frames or through similar means on another Web site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.
THIRD PARTY LINKS
From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.
All enquiries: customercare@nicedigs.com.au